GTC

General Terms and Conditions (GTC)

 

Introduction

Before arrival, the tenant receives the exact details of where to pick up the key for the holiday property.

 

1. Conclusion of contract, terms of payment

Contract conclusion:

The contract is concluded as soon as the lessor receives the booking confirmation from the tenant.  

Payment terms:

All prices are given in euros per property and week.

 

2. Additional costs

The prices stated on our website are final prices including fixed, mandatory ancillary costs. The tourist taxes are not included in the rental price and will be paid in cash on the spot.

 

3. Handover of the rental property, complaints

The rental property is handed over to the tenant in a clean and contractual condition. If there are any defects or the inventory is incomplete at the time of handover, the tenant must immediately notify the key holder / landlord. Otherwise the rental property is deemed to have been handed over in perfect condition. If the tenant takes over the property late or not at all, the entire contract price remains due.

 

4. Careful use

Pets are not allowed. The tenant undertakes to use the rental property with care and to show consideration for the neighbors. In the event of any damage, etc., the landlord must be informed immediately. The rental property may only be occupied by the number of people listed in the contract. Subletting is not allowed. The tenant ensures that the roommates fulfill the obligations of this contract. If the tenant or roommate grossly violates the obligations of careful use or if the apartment is occupied by more than the contractually agreed number of people, the landlord can terminate the contract without notice and without compensation.

 

5. Return of the rental property

The rental property is to be returned on time in a swept-clean condition including inventory. The tenant is liable to pay compensation for damage and missing inventory.

 

6. Cancellation / changes to a rental agreement

The tenant can withdraw from the contract under the following conditions:

• Bookings canceled at least 10 days before the start of the stay will be fully refunded.

• Bookings canceled at least 5 days before the start of the stay will be refunded 50%.

• Cancellations prior to the start of the stay due to travel restrictions imposed by a government agency that prevent or prohibit arrival or stay in Suze-la-Rousse or the return journey will be fully refunded. This excludes non-binding travel advice and similar official notices.

• Replacement tenant: The tenant has the right to suggest a replacement tenant. He enters the contract under the existing conditions. The tenant and replacement tenant are jointly and severally liable for the rent. The receipt of the notification by the landlord is decisive for the calculation of the cancellation fee. In the event of premature rental termination, the entire contract price remains due.

 

7. Force majeure etc.

If force majeure (environmental disasters, natural disasters, official measures, sale of the property, etc.), unforeseeable or unavoidable events prevent the rental or its continuation, the landlord is entitled (but not obliged) to offer the tenant an equivalent replacement property, excluding claims for compensation. If the service cannot be provided or cannot be provided in full, the amount paid or the corresponding portion will be reimbursed to the exclusion of further claims.

 

8. Liability

The landlord guarantees a proper reservation and contractual fulfillment of the contract. In the case of damage other than personal injury, liability is limited to twice the rent, unless there is gross negligence or intent. Liability is excluded for negligence on the part of the tenant or co-user, unforeseeable or unavoidable omissions by third parties, force majeure or events which the landlord or other persons called in by the landlord could not foresee or prevent despite due care. The tenant is liable for all damage caused by him or other users, the fault is assumed. 

 

9. Use of WLAN in the holiday accommodation

The access data for the Internet may not be passed on to third parties. The landlord reserves the right to block certain pages. The tenant has to bear the costs when using chargeable services. The tenant is prohibited from using illegal content, making it accessible or distributing it. Furthermore, the tenant may not use the WLAN to send spam and must comply with the youth protection regulations. The landlord exempts himself from all third party damage caused by the illegal use of the WLAN by the tenant.

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